Privacy Policy for our guides

This privacy policy explains how we collect, use, and safeguard your information when you use our Malaysian city guide services. We are committed to protecting your privacy and handling your data responsibly.

Information we collect

We collect minimal data to provide helpful, customized city route guides and support.

• Personal identification information you share, including your name, email address, and contact details needed for support.
• Usage information, such as how you interact with our guides, feedback, and route selections, helps us improve.
• Technical details like device type, browser, and location may be collected to optimize your experience.
• Any communication or inquiries sent directly to our team for follow-up and customer support.

How your data is used

Your data enables us to provide better guides, improve our services, and respond quickly to your requests.

• Personalize route recommendations and responses to your inquiries or feedback.
• Send updates, route changes, or safety alerts relevant to your journey.
• Enhance user experience by analyzing route usage for improvements and new features.
• Comply with legal regulations and ensure accurate, secure service delivery in Malaysia.

Legal basis for use

We process your data in line with Malaysian data laws and required consents.

Data is used with your consent, when needed to provide services, fulfill legal obligations, or for legitimate interests balanced with privacy rights.

Sharing information

Your information isn’t shared with third parties except under specific conditions outlined below.

• Trusted partners who assist with service delivery, under confidentiality and only as needed for technical support.
• Legal authorities if required to comply with applicable Malaysian law, court orders, or enforcement requests.
• Parties involved in protecting our website, users, or investigating security threats and potential misuse.

Data security

We implement industry-standard security measures and regularly review our security procedures to protect your data. While we strive for strong protection, no online platform is fully immune from risks. Please contact us with any security concerns about your data or our services.

Your rights

You have rights under Malaysian law concerning your data.

• Request details on what personal information we have collected about you.
• Request corrections if your personal data is inaccurate, incomplete, or outdated.
• Request deletion of your information unless restricted by legal retention requirements.
• Withdraw consent for data processing, though it may affect your access to some services.

Cookies and tracking

Cookies are used to enhance your experience and help us improve route recommendations. You may adjust cookie settings or review our cookie policy for details.

Cookie policy Cookie policy

Contact

To exercise your rights or for privacy-related questions, contact our support team.

Policy changes

This policy is reviewed and updated regularly. Any changes will be announced here. Please revisit to stay informed about updates.